Error message – Something's gone wrong • Our team has been notified.

This page is an attempt to document a somewhat cryptic error message that Atlassian products sometimes display and hopefully provide more meaning to the message.

Scenario

This seems to happen when the Atlassian platform (Jira or Confluence) completely fails to load a Marketplace app within the page. The app is often completely absent from the page.

The full text of the error message reads:

Something's gone wrong

Our team has been notified. If the problem persists please contact Atlassian Support

Variant 1

This can occur when the client machine has connectivity issues with the Atlassian content delivery network (CDN).

Variant 2

This behaviour has been observed when a user is not logged in, but is trying to access an app page.

Steps to reproduce:

• Open the Atlassian Jira or Confluence page where the app is displayed

• Copy the URL

• Paste the URL in a private browser window

In this case, this error message can sometimes include an error code. The error codes are not published publicly, so are of little use to marketplace vendors at this time.

Troubleshooting

If your browser does not have access to the URL below, then apps can fail to load at all

https://connect-cdn.atl-paas.net/all.js

Top tip: Try pasting the above URL into your browser address bar to see if it will load for you.

If the URL does not load:

• There may be a problem with the Atlassian CDN.

• Your corporate firewall may be blocking the domain.

See also:

• Atlassian Community: Can't sign in to JIRA and see projects even as admin

Further reading

These links are for the technically minded and give a background into what may be causing the error.

Jira tickets

• ACJS-1134: Investigate all.js CDN reliablility

• ACJS-1156 Connect iframes intermittently failing to load

Community posts

• Somethin's gone wrong message

• AP is not defined at times

• Error inside all.js stopping it from loading correctly

• Apps fail to load due to timeouts

• An update on our investigation to solve intermittent iframe loading problems in Connect apps

• Apps, including Automation for Jira do not load and show an error message (private)

For other Atlassian Marketplace vendors:

This page is licensed under Creative Commons Attribution-ShareAlike 4.0 (CC BY-SA).

Please link back to the original article as follows:
https://help.dsapps.dev/atlassian-apps-shared-documentation/somethings-gone-wrong-team-notified